Dream's Cleaning Company Policy
1. Scheduling & Appointments
*All cleaning appointments must be scheduled in advance.*Appointments are confirmed via text, email, or phone.*Clients must ensure access to the home at the schedule time. * If cleaners cannot access the property, the visit may be considered a late cancellation.
2. Cancellation & Rescheduling
*We require 24-hour notice for cancellation or rescheduling.*Cancellations made with less than 24 hours notice may incur a cancellation fee.*Same-day cancellation or no-shows may be charged up to 50% of the scheduled service cost.
3. Payment Policy - Pricing & Estimates
*Payment is due on the day of service unless otherwise agreed.*Accepted payments: Cash, Debit/Credit Card, Electronic Transfer*Late payments may result in paused services until balance is cleared.*Returned payments may incur a processing fee. *Prices are based on home size, condition, and requested service.*Initial quotes are estimates and may change if the home requires additional time or labor.*Deep cleans, move-in/move-out, and first-time cleanings may cost more than standard maintenance cleanings.
4. Supplies & Equipment
*We provide our own cleaning supplies and equipment.*If clients request specific products, they must be provided by the client.*We are not responsible for reactions to client-provided products.
5. Access, Pets & Safety
*Clients are responsible for securing pets during the cleaning.*We are not liable for pets escaping due to unsecured doors or gates.*Firearms, hazardous materials, or illegal substances must be safely secured prior to service.
*We do not clean: Biohazard Materials, Mold Remediation, Human or animal waste, or Hoarding Situations
6. Damage & Breakage
*We treat every home with care and professionalism.*Any damage must be reported within 24 hours of service.*WE ARE NOT RESPONSIBLE FOR: Pre-exsiting damage, Normal wear and tear, Improperly installed items, Fragile items not disclosed in advance.
7. Weather & Emergencies
*Services may be delayed or rescheduled due to severe weather or emergencies. We will communicate promptly in such situations.
8.Termination of Service & Employee Conduct
* We reserve the right to refuse or discontinue service at any time due to : Unsafe Conditions, Non-Payment, Repeated Cancellations, Harassment or disrespect toward staff.*Our cleaners are trained, insured, and expected to act professionally : We ask clients to treat staff with respect: Any inappropriate behavior will result in termination of service.
9. By scheduling service with Dream's Cleaning LLC, the client agrees to all policies outlined above.